We use cookies that are essential for our site to function. We do not collect personal information. By using our site, you agree to our Privacy Policy.
Gatti's Smart Hands Services provide expert on-site engineering support for mission-critical data center and GPU infrastructure environments. Designed for organizations that require responsive, high-touch operational support, our engineers act as a direct extension of internal infrastructure teams to maintain uptime, accelerate issue resolution, and support day-to-day operational continuity.
Unlike traditional data center contractors, Gatti engineers are experienced in GPU cloud operations and large-scale AI infrastructure environments. Teams support rack-level interventions, hardware replacements, structured cabling, transceiver swaps, firmware and BMC interventions, containment maintenance, environmental monitoring, and incident response activities across high-density deployments. Every on-site engagement is backed by a wider operational ecosystem that includes 24/7 monitoring, L2 and L3 escalation teams, platform and fabric specialists, IPKVM-assisted diagnostics, back-office logistics coordination, vendor management, and OEM RMA handling. This integrated support structure ensures that onsite engineers are supported by remote expertise and operational escalation paths whenever required. By combining on-site engineering expertise with remote escalation capabilities and back-office coordination, Gatti provides a seamless operational support model designed for modern high-availability environments.
Dedicated around-the-clock on-site support for environments requiring continuous availability.
Daily support with defined service hours across all seven days of the week.
Standard business-hours coverage for routine operational requirements.
Tailored engagement models aligned with specific customer SLAs and infrastructure demands.
Partner with Gatti Services for scalable data center solutions, GPU infrastructure deployment, AI cluster optimization, cooling systems, Smart Hands support, and operational services designed for mission-critical environments. From design and deployment to commissioning and ongoing support, our teams help organizations build resilient infrastructure that performs reliably today while remaining ready for tomorrow's demands.
